Refund Policy

This Refund Policy (Policy) applies to all purchases from archivo.au:

General

It’s important to us that you are happy with your purchase however as our products are digital goods, delivered via internet download, we generally offer no refunds so please choose carefully before making a purchase.

We are not required to provide a refund or replacement if you change your mind but you can choose a refund or exchange if an item has a major problem.

This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it

• is unsafe

• is significantly different from the sample or description

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If the item is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase – e.g. your receipt with order number.

Queries

If you have any queries about our Refund Policy, please contact us at:
Archivo
ABN 20432825148
office@archivo.au

Last update

22 May 2023